FAQ

Have Questions?

No project too small, no jobsite is too large. At ISET we believe that we can meet all of your communication needs.

Billing Consolidation

We have multiple bills for our carrier services. Can ISET assist with Billing Consolidation?

Absolutly! Over time businesses continue to add services to meet individual needs. Our Carrier Services team can review your existing services and provide consultation on how to consolidate the services. Usually in this process ISET is able to consolidate services as well as reduce monthly costs.

Voice and Internet Services

Does ISET provide Voice and Internet Services?

Yes! We have the ability to shop the carriers in your local area and get your business the best voice or data services pricing.

Voice Services

What kind of voice or phone services does ISET provide?

We are an NEC Exclusive Dealer for the state of Kentucky. Our NEC product offerings include but are not limited to: Cloud based hosted phone systems, On-premises hybrid VOIP phone systems, and VOIP Trunking.

Network Performance

Our computers are slow but we have fast internet, what's wrong?

In many cases we’ve found that it is really easy for customers to get faster and faster internet. But that’s only part of the equation. Your old cabling or network hardware may be slowing you down. ISET can survey your existing network hardware and cabling, to provide a comprehensive solution to get your business blazing speeds.

WiFi Coverage

The WiFi in my office is terrible, what can we do?

ISET can provide a floorplan heatmap to determine what your WiFi coverage area really looks like. With a heatmap of your business, we can provide you with a solution to give your users the wireless coverage that they need to be productive.

Voice and Data Cabling

Voice and Data Cabling?

If your device needs a copper connection, we’ve got you covered. Adding cabling to an existing building or cabling a new building. Our Project management team can assist you with design, implementation, and connection. Our Bicsi Certified technicians are ready to get your cabling needs taken care of.

Fiber Optic Cabling

We need Fiber between floors and buildings. Can ISET Help?

Fiber Optic cabling is ISET’s Bread and Butter. We have Bicsi certified technicians that are leaders in the field. We install, support, and troubleshoot fiber optic cabling from OM1 Multi-Mode fiber to OS2 Single-Mode fiber.

Security Camera Systems

What type of Security Camera Systems does ISET have?

We have several options for security cameras. Whether you're adding to an existing system or adding a camera system for the first time, we have what you need. We support legacy analog cameras, New 4K IP systems, and New Cloud based IP systems. Depending on your business needs, most systems include mobile app support for remote viewing while you’re away.

AV Projects

We need Smart boards and Video Teleconferencing rooms. What options do we have?

We have many solutions for your AV Project. Drop us a line or reach out to our project management team. If you can dream it, we can build it.